Contact/About

Badlands Equine is a leading tack shop in the Bend, OR tack shops directory on NewHorse.com.

Contact:
Email Marlene: GhostTreelessUSA@gmail.com. I check my email frequently and sorry, I've turned off my contact form due to excessive spam. On the odd chance I don't reply within 24 hours, please send another email or call. Occasionally Gmail decides one is randomly spam. I check my spam folders occasionally, but certainly not as often!
Facebook:  https://www.facebook.com/GhostUSA  I receive FB messages much slower, if at all, so email is best
Phone: Please email me first since if you call, I will ask you to email me pics of you and your horse and direct you to the website for other information. I don't take credit card info over the phone as everything can be done on the website either on a product page or with the self pay invoice page. We can have a phone discussion after I have your details but if you have a question, my number is 541-588-0155 and I live on the west coast, so please do NOT call or text before 8am. Hours are Mon-Thurs 9-5 Pacific unless I'm riding.
If you're initiating contact regarding demoing a Ghost saddle, the best starting point is to email me with pics of your horse (full body, from the side on level ground, and if possible safely, from behind/above looking along the spine toward the shoulders). If you're not sure what angle thigh blocks you want, send a side pic of you riding in a typical position. Also, please check out the Model Overview and Current Inventory pages.

About:
Welcome to Badlands Equine, owned by Marlene Moss, and named after our home surrounded by the Badlands Wilderness near Bend, Oregon. Previously, I started Moss Rock Endurance, a business dedicated to designing and making custom biothane tack and providing other endurance products including EasyCare items and Free'n'Easy Saddles to endurance and trail riders. Lisa Douglass carried on the tradition when we moved on to owning a boarding facility and focusing on saddlefitting. We ran a 50-60 horse boarding facility which was hard work, but one of the most educational times of my life. I had opportunities to ride and train many horses, advancing my skills much faster than otherwise. We also learned so much about horse care and dealing with injuries and illness. Later, new friend Amanda bought Moss Rock and she's also a Ghost dealer.

Through all of this, endurance has been our steadfast goal. Some years allowed more riding than others, but we finally live in the perfect location with tons of trails for conditioning and lots of competitions nearby. This allows us to bring everything together! I love being able to help horse and rider with a comfortable way to share the miles together. I currently sell Ghost treeless made in Italy, an excellent choices for many riding styles and horse shapes and available with many customizations.

We've been competing in endurance and competitive trail riding since 2001. We changed our lives for this wonderful sport and are always happy to share our experiences with others and help them discover the fun!

Return Address for Saddles/large items: 2660 NE Hwy 20, Suite 610-333, Bend OR 97701
Return Address for items small enough for mail box: 61100 Obernolte Rd, Bend OR 97701 NOTE: I do not have a "store" with regular hours open to the public. If you want to check out saddles in person, email or call and set up an appointment. I have a horse shaped stand so you can sit on any saddle in stock and you can also bring your horse and go for a ride on our obstacle course or in the Badlands

Return Policy:
Non-custom items may be return in new/unused condition for full refund less shipping expenses. We highly suggest that saddles be demoed prior to purchase to avoid unexpected issues. I will facillitate the sale of custom saddles (those other than standard leather in black or brown or those with custom flap lengths etc) by listing on my used saddle pages and supporting a buyer through fitting advice. Cancelled standard saddle orders are subject to a 15% restocking fee.

Privacy Policy:
This privacy notice discloses the privacy practices for www.BadlandsEquine.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1.     What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2.     What choices are available to you regarding the use of your data.
3.     The security procedures in place to protect the misuse of your information.
4.     How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We don't save any credit card information, so future orders will need to be completed by providing secure cc info again.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number above:

•         See what data we have about you, if any.
•         Change/correct any data we have about you.
•         Have us delete any data we have about you.
•         Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.